If the incidents persist and develop from Neighbour Nuisance to antisocial behaviour the Safer Neighbourhood Team will get involved. If the alleged perpetrator is a council tenant, your complaint would be directed to the Area Housing Office and is normally dealt with by the Community Housing Officer. Incidents of Neighbour Nuisance are graded as either C or D. Sometimes incidents might be considered Neighbour Nuisance instead of antisocial behaviour, this is due to the severity of the incident and the impact it has on the person making the complaint. Serious antisocial behaviour including threatening abusive behaviour, frequent serious disturbances (regular disturbance - daily/weekly basis) and vandalism. Unprovoked assault, violence and serious harassment can be corroborated by the Safer Neighbourhood Team and passed to Police Scotland, or Police Scotland can be contacted directly on 101. We will respond to A+ incidents within 24 hours. Any racist graffiti will be removed within 24 hours of being reported.Įxtreme behaviour including drug dealing (where there is a conviction, the Breach of Tenancy process could be invoked). Hate & Discriminatory Crimes including racial harassment, homophobia and sectarianism. The table below shows how these are split into categories: Incidents of anti-social behaviour are graded. We may issue warnings or offer mediation. We will investigate the incident, this includes talking to the person you have advised has committed the antisocial behaviour. We aim to contact you within 48 hours, if the incident is Hate Crime related we will aim to contact you within 24 hours. We would advise that you contact us at the time the incident is happening, this means that incidents are recorded on our system and we will have a log of what has happened. If you make a complaint about antisocial behaviour the Safer Neighbourhood Team will call you to get more details about the incidents. If necessary, they can work with the police for more serious disturbances. The Safer Neighbourhood Team have legislative powers that help them deal with complaints of antisocial noise and where appropriate they use fixed penalty tickets and can seize equipment. ASBOs are often used as a last resort when all other attempts to tackle the antisocial behaviour have been exhausted. Working as part of the Community Safety Partnership, the Safer Neighbourhood Team deal with Anti-Social Behaviour in partnership with Police Scotland, Scottish Fire and Rescue Service and West Lothian voluntary organisations.Īntisocial behaviour legislation gives Local Authorities and Housing Associations the ability to apply to the Sheriff Court to get an Antisocial Behaviour Order (ASBO). If you have been a victim of criminal behaviour, for example, your home has been burgled or you have been assaulted, you should call the police. If you think the behaviour is criminal, such as selling drugs, you should phone the police on 101. E-mail: Email the Safer Neighbourhood Team (opens new window)Įmails sent to the WLC Customer Service Centre during normal working hours (09:00 to 17:00) will be passed to the Safer Neighbourhood Team who will contact you. We aim to contact you within 48 hours, if the incident is Hate Crime related we will contact you within 24 hours. ![]() A loop system is also available in all offices. Text phones offer the opportunity for people with a hearing impairment to access the council.They will ensure you will be connected to the appropriate service or call Police Scotland on 101. Calling: WLC Customer Service Centre (CSC) on 01506 280000.If you experience Anti-Social Behaviour outwith out operating hours, you should contact Police Scotland on 101 or 999 depending on the severity of the incident. The Safer Neighbourhood Team work in shifts, we do not offer a 24/7 service. For ongoing serious incidents, call 999.Please report anything you see suspicious or concerning. They wish to hear of incidents occurring as soon as possible to allow them to investigate. The Safer Neighbourhood Team work closely with the police to promote Community Safety and reduce the fear of violence in communities across West Lothian.
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